Nokia may be no 1 but when it comes to Customer Satisfaction, US and Canadian People voted for Sony Ericsson.....good...some competition for Nokia. Anyways for Nokia US has always been tough market to crack.
[Via: RCRWireless]
J.D. Power announced Sony Ericsson Mobile Communications’ handsets scored highest in overall customer satisfaction among U.S. and Canadian consumers in the consumer research firm’s latest survey.
SEMC ranked highest in features, battery life, physical design, operation and durability among U.S. consumers. However, J.D. Power also reported in October that consumer satisfaction with the carrier’s walk-in, wireless retail experience is low and eroding. The market research firm’s handset satisfaction survey found that, after SEMC, Samsung Electronics Co. Ltd. and Motorola Inc. scored better than the industry average, and that Nokia Corp., LG Electronics Co. Ltd. and other vendors scored slightly below the industry average.
SEMC ranked highest in features, battery life, physical design, operation and durability among U.S. consumers. However, J.D. Power also reported in October that consumer satisfaction with the carrier’s walk-in, wireless retail experience is low and eroding. The market research firm’s handset satisfaction survey found that, after SEMC, Samsung Electronics Co. Ltd. and Motorola Inc. scored better than the industry average, and that Nokia Corp., LG Electronics Co. Ltd. and other vendors scored slightly below the industry average.
[Image Via: RCR WirelessNews]
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